Support

Answers to common questions about PetKeeper.

Frequently Asked Questions

My data isn't syncing between devices. What should I check?

• Make sure all devices are signed into the same iCloud account.
• Check that iCloud is enabled for PetKeeper in Settings → [Your Name] → iCloud → Apps Using iCloud.
• Sync requires a network connection; changes can take a few moments to appear.

How does family sharing work?

Family members using the same iCloud account see the same pets and logs automatically, and each log shows who recorded it. Sharing with separate iCloud accounts is done through a Sitter Pack invite.

How do Sitter Packs work?

From the Sitter tab, choose the pets, the permissions (view or log), and an expiry date, then share the QR code or link with your sitter. The sitter opens it in PetKeeper and gets access until the expiry date, when access is revoked automatically.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. Go to Settings → [Your Name] → Subscriptions on your device, or use Manage Subscription inside the app's settings. Deleting the app does not cancel a subscription.

I paid but premium features are locked. How do I restore purchases?

Open the app's settings and tap Restore Purchases. Make sure you're signed into the App Store with the Apple ID that made the purchase.

How do I delete all my data?

• Delete the app from all your devices.
• Go to Settings → [Your Name] → iCloud → Manage Storage → PetKeeper → Delete Data.

See the Privacy Policy for details on what data is stored and where.

Contact Us

Can't find an answer above? Email us at zastrzega_glowa.0k@icloud.com and include your iOS version and a short description of the issue. We aim to reply within a few business days.

PetKeeper's reminders and health tips are informational only and are not veterinary advice. Always consult a veterinarian for health concerns.